Quick Start Guide
Online Counselling & Reception
Online counselling is a text chat service which is compatible with smart phones, tablets and computers. ?Online counselling is done using the VSee Waiting Room app - a secure and encrypted platform.
Don't worry about the 'web cam' and 'microphone' features- these will not be used at all by our reception or counselling team. We only use text chat.
If you’re worried about this, you can disable your microphone and camera during the VSee set up. If you accidentally set them up, don’t worry. Even if they’re turned on, you won’t be able to see or hear them, and they won’t be able to see or hear you.
- If you haven't already done so contact us to give us your details. Or give your details to our online receptionist using text chat (see steps 2&3) during our office open hours.
- For mobile: Download the free VSee Waiting Room app from your mobile app store. You can access the ticplus waiting room directly from this app.
- For PC: visit the VSee website to download it to your PC. This only needs to be done once (unless you delete the app). Go to the TIC+ counselling room web page this gets you to our virtual waiting room. Then type in your client number to get through to a counsellor, or the word Reception to text chat to a receptionist.
For a more detailed guide click on the relevant ‘how to’ instruction guide below or watch the video.
If you have trouble downloading VSee or getting into the TIC+ online counselling room contact us and we will try our best to help you.
For further details on drop-in counselling opening times and who will be counselling you, please see the Online Counselling page.