Online Support

Quick Reference Sheet

A list of quick reference organisations, websites, helplines and apps which may help in a crisis situation.

What to do in a crisis

In an emergency call 999 and ask for help or
• Go to the Accident and Emergency (A&E) department at your local hospital or
• Talk to your GP (between 9am-5pm Monday – Friday) or
• Phone NHS Direct by ringing 111 (after 5pm or weekends) or
• Out of hours emergency only (age 11+): 2gether Crisis Team: 0800 1690398

Helplines & Websites:

On Your Mind: mental health support and advice.

Childline: online help and advice telephone and text chat support. Phone: 0800 1111          

Young Minds: mental health advice and info for young people.                

Samaritans: a safe place for you to talk any time.                                Phone: 116 123 (24-hours)

Self-Harm Helpline Rethink Gloucestershire: Informative space for people who self-harm, their friends, families and carers everyday 5pm -10pm. Phone: 0808 8010606, Text: 075374 10022

PAPYRUS: confidential help and advice to prevent suicide.              Phone: 0800 0684141 Text: 07786 209 697 Email:

ChatHealth: NHS School Nursing confidential text chat service 9am-4.30pm Monday-Friday. Text: 07507 333351

Anxiety UK: information, support and advice Monday – Friday 9.30am-5.30pm                                                                                            Phone: 03444 775 774, Text: 07537 416 905

NHS young people’s mental health: articles, videos and tools from the NHS on more than 100 topics, including alcohol, tiredness and weight loss, giving you and your family tips on healthy living.

Fixers: stories by young people for young people                                      

Nightstop: Homelessness.                                                              Phone: 01452 331330, Email:

Frank: drugs advice. Live chat: 2pm-6pm Phone: 0300 123 6600 Text: 82111

Self-help apps - free to download from your app store:

Chill Panda – relaxation and breathing exercises

Calm Harm - managing self-harm

MindShift - to help manage anxiety and urges to self-harm

Cove - express your mood with music

Stress & Anxiety Companion – helps you handle stress and anxiety

Stay Alive - Grassroots suicide prevention resource

Parent Support:

Young Minds:  Parent Helpline: 0808 802 5544
Family Lives:  Parent Helpline: 0808 800 2222


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I just wanna urge anyone who feels they need to talk to someone to do so. The guys at TIC+ are fantastic and believe me I’d be loads more messed up if it wasn't for their support. Take that first step. Even though it’s hard it’s worth it. James, aged 17

All stories and quotes are real, however the names and identifying details have been changed to protect the privacy of individuals.


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