Online counselling and reception

Quick Start Guide  

Online Counselling & Reception

Online counselling is a text chat service which is compatible with smart phones, tablets and computers. ?Online counselling is done using the VSee Waiting Room app - a secure and encrypted platform. 

Don't worry about the 'web cam' and 'microphone' features- these will not be used at all by our reception or counselling team. We only use text chat. 

If you’re worried about this, you can disable your microphone and camera during the VSee set up. If you accidentally set them up, don’t worry. Even if they’re turned on, you won’t be able to see or hear them, and they won’t be able to see or hear you.

  1. If you haven't already done so contact us to give us your details. Or give your details to our online receptionist using text chat (see steps 2&3) during our office open hours
  2. For mobile: Download the free VSee Waiting Room app from your mobile app store. You can access the ticplus waiting room directly from this app.
  3. For PC: visit the VSee website to download it to your PC. This only needs to be done once (unless you delete the app). Go to the TIC+ counselling room web page this gets you to our virtual waiting room. Then type in your client number to get through to a counsellor, or the word Reception to text chat to a receptionist.  

For a more detailed guide click on the relevant ‘how to’ instruction guide below or watch the video.

If you have trouble downloading VSee or getting into the TIC+ online counselling room contact us and we will try our best to help you. 

For further details on drop-in counselling opening times and who will be counselling you, please see the Online Counselling page.


I just wanna urge anyone who feels they need to talk to someone to do so. The guys at TIC+ are fantastic and believe me I’d be loads more messed up if it wasn't for their support. Take that first step. Even though it’s hard it’s worth it. James, aged 17

All stories and quotes are real, however the names and identifying details have been changed to protect the privacy of individuals.


Who we work with

  • All Saints' Academy
    All Saints' Academy
  • Barnwood Park Arts Academy
    Barnwood Park Arts Academy
  • Bredon School
    Bredon School
  • Five Acres High School
    Five Acres High School
  • Newent Community School
    Newent Community School
  • NHS Gloucestershire Clinical Commissioning Group
    NHS Gloucestershire Clinical Commissioning Group
  • NHS 2gether Trust CYPS
    NHS 2gether Trust CYPS
  • Pate's School
    Pate's School
  • Rednock School
    Rednock School
  • Winchcombe School
    Winchcombe School
  • Severn Vale
    Severn Vale
  • Cleeve School
    Cleeve School