Young People

Online Counselling

Online Counselling
Online Counselling

1-2-1 text chat with a qualified counsellor

at a time and a place to suit you

At TIC+, you can have online counselling if you live in Gloucestershire and are between the ages of 11 and 21. 

Many young people find it difficult talking to a counsellor face-to-face. It can also be hard to arrange a suitable regular time if you don't have transport, or live miles away from a town. Online counselling is an accessible and flexible alternative and can sometimes be a good first step towards face-to-face counselling. 


  • How do I know if I need counselling?

    Here are some signs that might mean you need counselling. Some of these signs are fairly common; many young people will do the things on the list at some point. But when the things seem harder to cope with than they usually do or last longer than a few weeks, counselling is worth a try.

    Long periods of sadness

    You may seem to be sad for several days or weeks. Nothing helps you feel better. You try to have fun and do other things to distract you but nothing works. You may be tearful and not be able to stop. Young People often show sadness through their actions, so you might be getting into trouble more often than you normally would.

    Living in the past

    You may find yourself focussing more on the past than the present. Perhaps you can't stop thinking about death, your parents’ divorce, or a recent difficult change etc. That is normal right after the event for a while, but not if you find it impossible to eventually move on and talk about the present.

    Withdrawn behaviour

    If you have little or no interest in being with friends and want to stay alone all the time. Perhaps you have stopped being able to have fun and can't enjoy anything you do. 


    If you are hurting yourself or have thoughts about hurting yourself.

    Problems saying good-bye

    If you find it hard to say goodbye when you leave your parent or someone you care about on a daily basis. This is a problem if it never bothered you before. 

    Cannot concentrate

    You may have a really hard time getting things done. You are often distracted. Perhaps you can't settle on activities or jobs that you'd normally be able to do. You may not be able to follow instructions well and find it hard to concentrate. 

    Changes in daily habits

    You may notice that you have changed what you normally do. You may have trouble getting up. Or you might not be able to get to sleep. You may have nightmares. You may eat much more or much less than before. 

    Feeling a sense of false responsibility or guilt

    You may feel you are to blame for a parent's divorce or a death. Or you may believe you have to take responsibility for a parent or a sibling.

    Feeling angry

    You may be feeling more angry than you normally would. Perhaps you are getting into fights or taking your anger out on others or yourself.

    Feeling anxious and worried

    If you are worrying a lot. You may be worrying about your work or that someone you love will die. Perhaps you feel worried but you're not sure why.

    Many young people do the things above at times. If the problems start suddenly after a divorce, death, or other stressful event, you may need extra support. Getting help is important if:
         • the signs are more extreme than is normal for you 
         • they are lasting longer than you would like them to 

  • What is online counselling?

    Online counselling is a 1-2-1 instant text chat with one of our qualified counsellors that’s a lot like texting, and you can do it on your computer, phone or tablet. 

    Online counselling sessions are weekly with the same counsellor. Appointments will be arranged for a day and a time that suits you.   

  • How do I get some counselling?

    At TIC+ you can have online counselling if you live in Gloucestershire and are between the ages of 11 and 21. To get online counselling you will first need to contact us to let us have a few details. If you find it hard to talk on the phone you can ask someone you trust to do this for you. Or, you can give your details by text chat to our online receptionist during our office open hours.

    You could start your online counselling today!

    Once we have your details we’ll send a ‘how to’ guide with instructions to start your online counselling. 

  • What information is needed to make a referral for online counselling?

    When you contact us to make a referral for face-to-face counselling it would be helpful if you could give us the following information:

    • Full name
    • Date of Birth
    • Gender
    • Ethnic Origin
    • School or college
    • Contact details
    • GP name and address
    • Brief summary of why counselling is required
    • Relevant background information
    • Other agencies involved (where known)
    • Previous counselling history
    • Disabilities that may affect access to counselling
  • When is the online counselling open?

    Online counselling, sessions are weekly with the same counsellor. Appointments will be arranged for a day and a time that is convenient for you. 

  • How secure is the online counselling?

    We’ve done everything we can to make sure the conversations you have with our counsellors are as secure as possible. We use a super-secure web platform that uses the most advanced encryption technology you can get. In fact, it’s NASA’s only official chat platform for the astronauts aboard the International Space Station. For more information, read our Security & Confidentiality document. 

  • Does anyone have to know I am having counselling?

    If you're under 16 years of age, we prefer it if a parent or carer knows, but if you don’t want anyone to know, that’s OK; just tell us when you contact us.

  • Is what I say confidential?

    Yes! Confidentiality means not telling anyone else you’ve contacted us, or telling them what you’ve said. We always want to keep your contact with TIC+ confidential, which means you can feel safe talking to us. We won’t give out any information about you without asking you, unless you want us to. The only reason we may not be able to keep things confidential is if we believe you or someone else is at serious risk of harm. If we have to tell someone else, we’ll always try to discuss it with you first. Our counsellors may also need to confidentially share what you have talked about with their TIC+ supervisor to make sure they’re giving you the best possible help that they can. 

  • How often can I use the online counselling service?

    Initially, we offer up to seven sessions of online counselling. 

  • How long is the online session?

    Online counselling sessions take place weekly and will last up to fifty minutes. 

  • What happens in my counselling session?

    Counselling is a safe place for you to talk about the things that are worrying you. The counsellor will listen without judging and will help you to find better ways to cope. They’ll always go at your pace and won’t ask you to share anything until you're ready.

  • What happens if I disconnect during a session?

    Ideally we would like you to let us know if you’re leaving the counselling session, but this may not always be possible. If you get cut off or have to leave the conversation unexpectedly, we’ll allow some time for you to reconnect and re-join the chat. We won’t be able to keep your slot open indefinitely as there may be other young people waiting.

  • Do you keep a copy of the chat?

    We keep notes about what you’ve told us that no one outside TIC+ will see. The notes are there to help us understand your situation better if you contact us again and don’t want to explain everything. We keep these notes securely for seven years. If you want access to your notes, you’ll need to send us a request in writing. 

  • How much does it cost?

    If you contact us for support for yourself, the counselling is already funded by NHS Gloucestershire Clinical Commissioning Group so there is no charge to you.

  • What if I have something to say about the TIC+ counselling service?

    If you have anything you’d like to tell us about your contact with TIC+, we’d like to hear about it — please use the feedback form below. If you’re unhappy about any aspect of our service, please let us know as soon as possible using the complaints form at the bottom of the page.

Online drop-in open hours

At TIC+ you can have online counselling if you live in Gloucestershire and are between the ages of 11 and 21. To get online counselling you will first need to contact us to let us have a few details.

If you find it hard to talk on the phone you can ask someone you trust to do this for you. Or, you can give your details by text chat to our online receptionist during our office open hours.

You could start your online counselling today!

Day Daytime Evening
Sunday Closed 6pm - 9pm
Monday Closed 6pm - 9pm
Tuesday Closed 6pm - 9pm
Wednesday Closed 6pm - 9pm
Thursday Closed 6pm - 9pm
Friday Closed Closed
Saturday Closed Closed
  • You decide you need some counselling.

    Online Counselling - Step 1
  • You contact our office team, or someone you trust can do this for you if you prefer. We take some details so we can set up the online text chat 1-1 counselling for you.

    Online Counselling - Step 2
  • We give you a unique number and you give us a password so we can identify you when you come in to the TIC+ Online Counselling Room.

    Online Counselling - Step 3
  • We send you a link with instructions for downloading the App to your mobile phone, tablet or PC. The App has video and voice chat (it's like Skype) but our counsellors will only use text chat. Don't worry, it won't be possible for them to see or hear you and you won't be able to see or hear them!

    Online Counselling - Step 4
  • We also send you the webpage link to the TIC+ Counselling Room. Make sure you have the App downloaded before you go to the webpage!

    Online Counselling - Step 5
  • If you choose the drop-in you don't need an appointment, you can get online counselling during our open hours as soon as you've contacted us to give us your details! If you choose scheduled counselling your counsellor will contact you to arrange a suitable appointment to meet you online.

    Online Counselling - Step 6
  • You enter the TIC+ Counselling Room and begin a text chat with our online counsellor.

    Online Counselling - Step 7
  • You are pleased you used the TIC+ online text chat 1-1 counselling service!

    Online Counselling - Step 8

Meet the online counselling & support team

Security & Confidentiality

We take safety very seriously. For details on security and confidentiality please click on the document below.


Our online counsellors are available 5 evenings a week to support you.


Who we work with

  • All Saints' Academy
    All Saints' Academy
  • Barnwood Park Arts Academy
    Barnwood Park Arts Academy
  • Bredon School
    Bredon School
  • Five Acres High School
    Five Acres High School
  • Newent Community School
    Newent Community School
  • NHS Gloucestershire Clinical Commissioning Group
    NHS Gloucestershire Clinical Commissioning Group
  • NHS 2gether Trust CYPS
    NHS 2gether Trust CYPS
  • Pate's School
    Pate's School
  • Rednock School
    Rednock School
  • Winchcombe School
    Winchcombe School
  • Severn Vale
    Severn Vale
  • Cleeve School
    Cleeve School